March 2010 Table of Contents

Features

• 8Building the Business: Charity May Start at Work
  Pro-bono projects offer feel-good benefits and can bring your business recognition in the community
• 10Featured Contractor: Catch the Wave
  Fearing an economic wipeout, Wisconsin landscaping kahuna Bret Achtenhagen repositions his company for the next big swell of business
• 16Cover Story: Making the Cut
  From riders to stand-on models, new commercial mowers make their mark with improved productivity and operator comfort

Columns

• 6Office Matters: Making the Best of a Bad Situation
  Good customer service has a positive impact on business. But what you do when you miss the mark can have an even bigger impact
• 20Product News: Product News
  Featured products from Caterpillar, Superior Signals, Gradall, Atlas Copco, Snowex, Dynapac, and Wiha Tools.
• 24Tool Talk: Assembling a Strike Force
  Hammer selection is key to finishing projects efficiently and safely, whether it’s on the jobsite or at home
• 25Industry News: Industry News
  Molin Concrete Office Building Receives Gold LEED Certification; Hino Donates Trucks to Colleges; Mustang Unveils New Web Site; Vermeer Presents Sales and Service Awards